NB
Neil B

1 reviews | Active since Dec 2020

25 Feb 2021, 20:28

Smoky "new" engine.

My Ford Kuga's engine needed replacing while on holiday in the Northern Cape. After the replacement, the engine kept smoking after switching it on, however soon the smoke would dissipate as the engine warmed up. The problem persists. I took it to the dealership I bought it from and I was told that I needed to pay an additional fee of about R900 to open it up, to see what the problem was after I had paid a fortune of R95 000 to Human Auto in Kimberly. I find it to be **************** and distasteful, to charge me even more money after a brand new engine was put in. Furthermore, I contacted them via an online service number and requested they come in contact with me regarding this problem, however I haven't heard from them since.

I feel adamant that Ford should take responsibility and man-up to their poor aftercare service.

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