BB Ford Polokwane short staffed and customers have to suffer for it

My vehicle is an insurance claim, sent to them by the panel beaters to set the computer box from the 5/11/2018, I phoned for an update, I was informed that they are short staffed in the workshop and 3 days behind schedule, Monday the panel beaters informed me they are struggling to set the computer box their computers at Ford is giving them an error, I phoned Ford today 15/11 to follow up on the progress, now I'm told they are still far behind in their work, they are going to have to search for the problem on the vehicle electrical side to see where the problem is but that will take another 2 days. BB is not a small company and has other branches where they can ask each other for assistance, or they can appoint new employees. Why should customers suffer without a vehicle while they struggle to resolve a problem in their own company. Very unhappy and frustrated.