Worst customer service

We once took our Ford Transit for service, after collection we realised that filters where not changed and took it back, showing that we had been charged for something that had not been done the vehicle had not been serviced accordingly.

Few weeks ago we took the Ford Transit again for service, they lost our keys and **** to us saying that they are busy with it while they never touched it at all, and after 2 days they requested a spare key from us and we told them that it is not with us, they then called a locksmith to assist and made normal key instead of a central locking key. Up until today we have not received any communication or any answers and our vehicle does not lock from outside, still not safe. This has been by far the worst customer service we have received from a reputable organisation such as Ford

Regards Sibusiso From Sun MALTI TRIOS coaches