WARNING !! STAY AWAY FROM FORD - especially Ford Fury Sandton & Ford William Nicole!!!

<p>I bought a new Ford Eco Sport at Ford William Nicole and completed my first service with them. They did not stamp my book and they proceeded to service my car too early. </p> <p> I took my car for the second service to Sandton Ford Fury in 2016 according to the clock in my car. </p> <p>They sent me away informing me to return Feb 2017. </p> <p>They proceed to reset the service clock in my car manually. I clearly informed the service consultant that I don't want issues in future because I am on time for my service, he then wrote future km in my book as confirmation, of when I should return for my next service. I returned as instructed and according to the clock in my car. I am then informed by a new consultant Nick that I am now suddenly way past my service due to the reset that was done by the previous consultant. I explained the above again to Nick. He then informed me that he will escalate the entire situation to senior management and that I should not be penalised. He then used "tip-ex" to remove notes made from the previous consultant! I mean honestly !! They proceeded with my second service. Upon collecting my car he informed me that Ford accepted full responsibility and I will receive a letter in mail to add to my service book.</p> <p> </p> <p>A week later I followed up with Ford Sandton only to be informed that my case was never logged. I was transferred to Tyron to manage my query. I explained the entire situation once again to Tyron in mail, only to receive a short mail back from him informing me that they decided to cancel a crucial part of my warranty!!! </p> <p> </p> <p> How on earth do you explain this !! Ford mess up my entire service plan from the very first service, for a NEW car!! The dealership further send me away and reset my car when I arrive on time for my service, they mess up my service book , they never log my query, staff disappear and no one else takes responsibility for my case.!!! Ford then proceed to cancel a crucial part of my warranty for a mess that they caused in the first place. Ford Sandton never responded to me again, and they left me to resolve my own query with the service center. The service centre referred me to the warranty centre, the warranty centre after 3 days simply said I must go back to the dealership!!! </p> <p>This is after I explained to them that the dealership simply doesn't take responsibility at all. <br /><br />DON'T BUY FORD. I have never ever in my life experienced such a horrific brand in my life!!! </p> <p> </p> <p> </p>