Waiting too long to be collected

I was called at exactly 1:37 pm and was told that my car was ready and a driver will come pick me up at around 2pm. It's now 4:03pm and still waiting. I have a daughter that I need to drop of for extra leasing at school and she missed her class because there was no car to go with to drop her off. The worst thing is I've been calling Rian who is my agent he kept saying that he will call me back to let me know where the driver was. Not only my daughter missed out on an important class but I also lost money in paying for a class she didn't attend because of dishonesty. I will never use this dealership for anything. If I was told that I would get my car late I would have made arrangements for my daughter to go to school. As I write this, I still haven't received a call from Rian who promised to call me back when I called at 3:45pm.