Un-satisfied customer

Good day,

I write this message with a very heavy heart over the horrible service and experience that I have received when I went to service my car to one of the Ford sites, which is on William Nicol at Parkmore.

I brought in my car on Friday morning around 7h15am and a girl by the name of Jabu helped me to book in my car. Before I left their office I requested Jabu to call me early in the morning if I won’t be able to receive the car on the same day so that I can arrange for a car hire with Avis sooner.

Well that did not happen, I then requested a Taxify driver to take me to Ford around 3h30pm since the driver who was supposed to pick me up was also running late. I paid R80 for the trip.

When I got to the office I only then found out that the car is not ready and that I will not be able to use it. At that time I needed to fetch my daughter from school and my wife from work. Now I was panicking and started calling Avis for them to hire a car for me.

The Avis consultant by the name of Lawrence made mention that the cars at the Randburg office were finished around 2pm that day, so if I had called earlier that day as requested I would have got the car since I was not far from that area. So all the cars are finished now and my next best option is to go to OR Tambo since they were the only ones that still had cars on that day.

Just to add I stay at Roodepoort and I had to go fetch the rental car at OR Tambo since all the nearby cars were finished as a result of Jabu’s incompetence. I then confronted her with this matter and asked her the reason why she did not call me earlier as initially requested. And this is how she responded back at me.... I quote “ I wrote your message on the job card, so if the person that was dealing with your car did not read the message that I wrote, that should not be my problem that you were inconvenienced the way you did. She then added that this was not her problem if I have a query I must raise it up with the person who was attending to my car....like really do I deserve this type of attitude from a Ford employee?

Is this how Ford treats its customers, does giving customers attitude form part of Ford’s values as an organization. I shared this whole ordeal with my family and friends. I told them that they should shoot me if they see me driving a car from Ford after selling this one because I am so disappointed and angry at the way I have been treated.

This Jabu girl does not realize that I had to spend R580 Taxify rides just to get to OR Tambo and she turns around telling me that this was not her problem....like really. The way she raised her voice showing me that I do not matter....the word that my family used after I told them about this ordeal they said....,”she’s pathetic “ and I concur.

I bring this matter to the Heads at Ford and requesting them to fix this ill - mannered behavior from this employee, my word she is so rude and has no value for the customer. She needs to be sent on training because I do not want another customer to go through this horrible experience.

I am so disappointed at this girl’s behavior. I’ll-mannered I tell you....Ford please fix this matter and deal with this woman. Thank you for taking time to reading my grief.