Poor workmanship and customer service

Hi all<br> <br> Yesterday 15/01/2016 the temperature led flash red <br> <br> See the email that was sent on the 14/11/2015<br> <br> Good Morning<br> It is with sadness and displeasure to write this email<br> 1. Last week Friday 06/11/2015 I put to it to you I qoute(Was the car taken to a service ? And which one as I could see on the service book it mentioned an unrecognisable name and the answer was as long it approved by VW) unquote<br> 2 . Wednesday 04/11/2015 I came in I spoke to your Manager regarding the Sale of the vehicle and trying negotiate a discount and I was refused it on the basis that car was already invoiced He promised to me fit smash and grab which was done but not on Thursday as promised by Him and the was delivered to me at work at 18:20 And after signing documents I realised that a smash and grab was not app**** or fitted as promised I was told it will be be done next week and I also realised the left fog light is not working or dead and you promised to fix both problems<br> And I brought the car for the problem s to be fixed ( Wednesday )<br> 3. I was given a courtesy car with an empty tank which I had to put petrol into it as if my car was empty and without petrol I went to a an Enge