Poor Service - Not what I expected from a brand like Ford

<p>Last week Tuesday (03/01/2017) I spotted an oil leak on my vehicle (which I found odd, seeing as my car is only 2 months old) and immediately took it to Fury Ford Sandton to be inspected as I was going to be driving from JHB North to Rustenburg and back, the next day. At first they seemed very helpful, with the foreman stating that an O ring seal was broken and the car was booked in for the Thursday (05/01/2017). The foreman did state that my car was driveable and that it was a very quick repair and I would have my car back by the end of Thursday. I then took my car in on thursday and was told (by a different foreman) that my car is undrivable and that they do not have the part required to complete the job. I was then told that the factory would open on Monday (09/01/2017) and they would receive the part by the latest Tuesday (10/01/2016). I was not offered a courtesy car and after asking for one, I was told that they have none. It is now Thursday (12/01/2017) and my car has been left standing at the dealership for a week and absolutley nothing has been done. They have not received the part required and they don't actually know when they will be receiving the part. The only feedback I have received on my car is when I call the dealership myself to find out what the status is. At this moment in time, I genuinely have no idea when I will be receiving my vehicle. During the course of the week that my car has been at Fury Ford Sandton, no plan has been made to source a courtesy car for me and I have received very vague feedback regarding the status of my car. I do not understand how it can take this long to replace a single O ring seal and I am left in a position where the dealership has advised me not to drive my car, so I cannot drive my car out of that dealership and to another one that has the part. If I do and something goes wrong then I have been told that the problem will then become my responsibility. I find the level of service, shocking and the willingness to make sure the client is informed and taken care of, even worse. I did not expect such appalling service from such a big brand and a well known dealership.</p>