Pathetic Service on Ford Ranger 2014 breakdown

Firstly my Dad's car broke down in Vryburg on the 27th of December (Ford ref 100) where my dad was told there were no courtesy cars for him to use and he had to hike back to Mafikeng with his wife. Ford Vryburg told him that their mechanics were on holiday and would start to work on the car on the 5th. Only on the 12th of January when my dad phoned Ford customer car did he receive information that the spare part-diff was being sourced. To which Ford Steyns PTA gave him a Ford figo to use but he could not do the farming c****s he does with his bakkie. After countless calls to the Ford support team and being told a diff for a 2014 ranger could not be sourced, only information was given when we called and harldy got feedback from the customer care. A bakkie courtesy car was never offered and today the 6th of Feb my Dad's brother opted to go to Ford Vryburg to find that the car was ready and no one had informed him of the car being ready. My Dad has been a loyal customer for Ford as he always upgrades his Ford ranger when a new model is released. Only to get this pathetic service from the 27th were no one bothered to provide him with a courtesy car to get him back home.<br> Pathetic Ford!