No accountability

I had the unfortunate experience of booking my vehicle for a Service at Ford Woodmead.

If you are content with the bare minimum this is the place to be.

I was unable to make contact the Service “Manager” after numerous attempts to do so. He also does not respond to any messages or calls.

On collection of my vehicle, it was noted that the defective tow plug was still not fixed, this after explicitly requesting Ford Woodmead to do so during the booking and again at the drop off. When I was in the workshop the Service “Manager” could not avoid me. He then confirmed that he will replace the part in two days’ time. I followed up in two days just to find the part was not even ordered.

6 days later he sent me a mail stating they will not replace it.

Point 1: The Service Manager **** to me. No ethics, this action is endorsed by Ford Woodmead! Where is the accountability?

Point 2: I paid R1.2 million for a vehicle with a Warranty, Service Plan and a Maintenance Plan and Ford Woodmead is telling me Ford has no accountability for a defective part?

The experience left a lot to be desired. Don’t be fooled by their keenness to sell you a vehicle, thereafter you are on your own!