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samantha G

1 reviews | Active since Aug 2018

07 Aug 2018, 11:43

FURY FORD *****

I bought my mustang 5 litre from fury ford last year September. when given my vehicle, I was shown that my car was only doing 34km because it was brand new. I did not check for km or miles, I saw 34 and signed. March 2018 I bought a ford Everest from Ford toti, inorder to save on my mileage on the mustang and my mustang in March went for a oil change and my car was recorded by ford as 5000km. I stopped driving my car as well in March except maybe on a weekend or once or twice on a weekday, my van was my daily vehicle and I did long distances with my van, July 17/07/2018., my van was doing 6****m and my car was doing from march till the 17/07/2018. 6400. Car track came to fit a tracker on that 17th on my mustang and noticed that my car was set on miles meaning my car was showing me 6400 miles yet my correct mileage was 10460km.So meaning from March when ford recorded 5000km, that means from March till july I did another 5400 extra on my car almost same amount of mileage as my van to say that I drove both vehicles everyday.

The guy from tracker said that he had to change my car to kms to check the mileage cos it was set on miles and not kms, Now Ford is trying to cover themselves because it is ******* to give me the car in miles. How was I supposed to now my car was set on miles and not kilometers.

I called ford same time and spoke to Jonathan Naidoo from Fury ford because the guy that initially sold me the car left work the same week and I could never get ahold of him for anything in regards to the vehicle.

Jonathan, defended ford to say they will never give the car to me in miles and that if I do report them, cos he knows they will never do that, then no one from ford will ever deal with me again, I told him I don't care about ford, I want to know if they sold me a second hand car or a demo, he denied and didn't care, that when I told him im opening up a case as if to know they will get away with it and now after customer service spoke to the dealer principal. they say I signed for 34km and they cant tell me where I drove my vehicle to and didn't think of investigating how they recorded 5000km in march when my car was set on miles.

They refuse to handle this matter because apparently they got proof that I signed for 34 km and they cant do anything about that and not the fact that my car was given to me in miles, They are taking advantage of the fact that I am a female and its obvious they are known for getting away with things like this.

To me its seems my mileage was changed by ford before giving it to me, they didn't think eventually we will notice or get the correct reading of the car.

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Replies (2)
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samantha G's update11 Aug 2018, 10:45
Reviewer Update
Also on my investigation.i see on the 31/08/2017, ford had a Odometer reading of 30 on the invoice that they gave me to sign.on the 01/09/2017.their agreement had 0 on the odometer and then when delivered to me on the 01/09, the odometer apparently was 34 which I signed but if on the 01/09 on the floor,if the car was 0 cos they did say they bringing directly from the floor. My car when delivered to me should of read 21km. And on the invoice on the 31/08 was 30. And if they delivered to me said 34. It doesn't make sense cos from Toti to where they delivered my car is ,21 km and not 4. So someone in ford did something to my car and now lying. My mustang was obviously a demo and given to me in miles. Iwant this car taken bk. Im not even driving my car now cos I need to know what happened and I want them to take this car bk or I will sue them. I've got my lawyer investigating as well.ford fury in Toti is pathetic and only to good to customers when selling the vehicle, after sale, they have attitude.
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samantha G's update11 Sept 2018, 20:23
Reviewer Update
Principal Chilton Pennery of Ford Toti called me 3 weeks ago asking me to come through to sort the issue out and not to go to a lawyer route instead let them work out a deal for me, I made an appointment with him at 10 on a Wednesday morning to discuss how they can sort this issue out or take back the car, when going to Ford Toti, Chilton was no where to be seen, According to the staff, Chilton was in JHB but yet Chilton made an appointment to see me on that day, I tried calling him and messaging him but no response, I had to wait an hour longer to speak to the Manager David who told me he will make a plan to take the car back and not to go the lawyer route. Its been 3 weeks since then and ive been given the run around, they never take my calls in a hurry, I have to speak to a guy name Johnathan and he keeps telling me that they still in discussion, I Called the group manager Smithy who said he will sort my issue out who only came back to say that he has handed it over to Chilton, No help at all, Now its like im been made a fool after buying 3 vehicles from ford toti in Durban. They ***ist and have no proper customer service. I have bee dealing with several ther dealerships whom were tried making deals fr me when ford toti whom supposed to the vehice back when they messed up things with the vehicle , is not responding, They have a no care attitude and jonathanfrom ford even called Ford in Sandton to ask them what they offering me. Even the group manager is of no helo cos everyuone is overing up for eachother and they string you along. the worse service and I wouldn't suggest anyone to buy vehicles from ford toti because you can get better deals in Umhlanga and Port Shepstone branches, They ever willing to make a plan, Ford Toti talks nice when making the deal but after that they have no proper service instead lie and de***** people. They over price the vehicles yet other branches will have he same vehicle way cheaper. Its just sometimes we don't shop around, we rush and buy from worthless people. Till now I haven't gotten feedback of what they plan to do.