Fury Ford Disspointment

I took my car for a routine service at Fury Ford Fourways. My windscreen wiper sprays were working 100%.when i took it in. When i collected my car the windscreen wiper sprays were not working and after i queried it, i was told the cable had snapped.

I complained and after waiting 2 days for a response i was told that my car is 7 years old and its wear and tear..

Fact is: The windscreen spays were working 100% when i took it in and now they want to charge R1200 to replace the cable.

Maybe my word against theirs but Unacceptable!!

I would like to see a pre inspection report which i wasnt offered - just that they quoted me on a cable (I asked Ford to check my coolant unit and i assume this may be where the cable was damaged)