Ford diepriver

Hello. Ford diepriver has bad service.. Firstly I am an essential worker(Registered nurse) so I have been working through out the lock down my car has been due for service but I could not book it in because all the dealership were closed. So as soon as they opened I contacted Ford diepriver to book in my car for service. It was a struggle there first telling me they will call me back for a date which they never did until I followed up myself. When I got there they told me my car has exceeded 10 000 more kilometers so the warranty won't be used I need to pay a 4 300.which I told them I don't have and my car needs the service.. Soo last week I went back to Ford diepriver and the manager said I should bring the car the following day he will see what he can do. In the afternoon I went to fetch my car and when I got there I was told my car was not done.and they have been trying to get hold of me which was a lie.. And they told me that they have app**** a covid relief fund for me since am an essential worker. Even today they say they haven't received a reply from Ford. It's very frustrating to do this back and forth with them .