Car dealership - Worst customer service experience ever

<p>I took my car for a service at Ford Fury Sandton on Tuesday, 29 December 2016. See below for all the issues since then:</p> <p>- Car was not ready in the specified time, I was told Tuesday afternoon, then Wednesday morning then I went in and then they said Wednesday afternoon.</p> <p>- Thursday morning I drove my car and the service book was not stamped, as well as alignment was not done properly</p> <p>- I went to fetch my car on Thursday afternoon and the handbreaks was damaged as stated by the foreman, I was told the guys probably just took a chance and did it but it was damaged during the day while at the shop. I was also told repeatedly that they cannot adjust handbreaks.</p> <p>- The bill I had to pay was incorrect so it made me hesitant as it said it needs to be replace however they told me it was replaced.</p> <p>- The windows were they said there was chips was never shown to me as stated in the phonecall I had with them.</p> <p>- I was made to wait for hours every night when I got there this week.</p> <p>- I had a member of your team tell me next time if they were me they would take my car to a more established dealership.</p> <p>- I was told that the members in the technical repairs team are taking a chance and they cannot do certain repairs.</p> <p>- My car went in just needing a service however when I fetched it did not feel the same taking into consideration it’s a 2 year old car.</p> <p>- The customer service aspect was poor in general considering I am paying for everything</p> <p> </p> <p>This is the worst customer experience i have had to deal with.</p>