Bad Service from Ford Fury William Nicol

My experience with Ford Fury William Nicol has been absolutely horrible. My Ford Ranger had a leak in the radiator about 3 weeks ago and I took it to Ford Fury William Nicol to be resolved. Warranty paid out and I got a new radiator, but my engine makes a weird noise when the engine is warm, so I decided to book my bakkie at a branch near me which is CMH Ford Randburg. The branch manager met up with the manager at Ford Fury William Nicol to discuss what repairs are needed. In order for the warranty to pay my claim, my bakkie has to be transported to Ford Fury William Nicol and they must fix it. They now want me to get to Ford Randburg and drive it myself to Ford Fury William Nicol, which is unacceptable. My Ford Ranger is currently at CMH Ford Randburg with a blown head gasket. I am trying to contact the branch manager for 2 days now without success. I am also without transport for 2 days and I cannot get hold of the branch manager to assist me. And when I ask for a courtesy car, the answer is always the same: "Sorry, we have no courtesy cars available". I have never had such bad service from Ford in my whole life.