After service terrible

I have bought a vehicle in July last year, all went good with the sale, but once the documents has been signed, my delivery was late and the after service is the worst. My rear seat behind the driver seat cable has snapped in December 2014, I have reported it to Steve on the 2nd January 2015 when I came back from holiday, waited 2 weeks and no responds came back from him. Yet again I have phoned him and he got someone from the workshop to contact me and needed my VIN nr etc. So I have sent it to him, and still awaiting response from them. I REGRET buying my vehicle there in the first place, and will never refer anybody to them. Very disappointed in them, I love FORD, but will never again make use of there services again.