No courtesy car and feedback

Took my car in to ford William Nicol in sandton, on the 14th August 2018 for service, few days later my car started stalling and shaking, took it back they said its a clutch problem, that needs to be replaced, clutch was replaced,and there were millions of problems after that,on the 28th of November my car was giving me problems, had the faulty transmission light on , the car was stalling and unable to drive it, a clutch that was replaced last year needs to be replaced again and a transmission.

Could not get a courtesy car from Ford William Nicol cause all the cars were out and beacause i am unable to drive a manual car due to my knee injury, had to hire a car from Friday up until now , cause i am not getting any help from ford, on the 2nd of December phoned ford to follow up on the progress of my car and it turns out my profile was entered wrong, the service consulted did not have any idea how far my car is, she promised to phone me back and have not heard from her, i still don't have the courtesy car nor do i know the progress of my car.i am on crutches and this is how ford treats their customers , with a no care attitude.