Ford Hatfield Poor Service, bad customer Ethos

I booked my bakkie at this branch to cut and code a spare key on monday 20 July. I was promised my car will be ready same day afternoon. During the day i got a call form the service provider informing that the uncut spare key was stuck in my ignition. Instead of accepting their error , i was instead accused of having supp**** the wrong key. I asked why didnt they figure that out before they forcefully shoved the spare in the ignition. My car was not ready for pickup<br> <br> On Tuesday 21 July, i got another call informing that the key has been removed but the dealership didnt have the relevant softare to code my key. I again enquired why wasnt i told before i brought my car there. I supplie d VIN numbers hoping this will be used to prepare for service required. I was told come back tomorrow,<br> <br> More stories followed on Wednesday 22 july. we cant code your key because the computer box in your bakkie is broken/malfunctiong, but to fix it you will hav to pay R 500. I figured I am being BS'ted , they wer trying to recover the fee paid fo the locksmith to remov ethe stuck key, I took my car without my key working.<br> <br> I will try another dealership or back street locksmiths to code.<br> <br> No apology .