Mekor Ford Claremont Customer Service

I have called Mekor Ford 4 times this week to ask for availability to book my car in and to get a reprint of my service book. I have waited for a call back the entire week with no feedback. I am due to drive long distance next week and could have had my car serviced this week but due to their lack of response and customer service. I am still without a service book and a serviced car