WORST SERVICE EVER FROM ALBERTON SERVICE MANAGER

Never have I ever dealt with a more arrogant individual namely Fanie the "so-called" service manager at this branch! My vehicle has been broken in to so many times I've lost count, forcing me to purchase the very pricey circular lock from Ford themselves, only for me to be told that Ford Alberton will not fit it?! And that I have to take it to a panel beater and pay 3 times the price, namely Randow panelbeaters. Where all the other Ford dealerships are fitting these locks at R450.00 odd and doing the security upgrade for R155.00. His excuse for not wanting to fit it: "He is not a panel beater" and "my door panel is bent". But funny enough, when i took it to Randow panelbeaters they said that the dent is barely visible to the naked eye and will not affect the replacement of the lock whatsoever. I would love to know why this dealership is the only one not honouring the replacement of these defective locks? I am literally sitting with a car that cannot lock, I cannot leave this vehicle unattended at all! I'm beyond the point of paranoid with this as I don't feel safe and I don't have the luxury of waiting to have it replaced. Is this how we are treated after having so much ****** from me and then to be refused on having it fixed properly by a Ford DEALER! This is so horrible!

Why is there so much conflicting stories and excuses from this dealership, namely from the service manager, Fanie? It doesn't make sense! Why do they get to choose to be different from all the other Ford dealerships out there and why I are they recommending an alternative by name which is so much more expensive than the dealership itself?