Walking home

To start of with, I fell victim to spare wheel theft a week or so ago. I then made contact with Ford Alberton to quote me on a spare wheel replacement on the 22nd of June 2021 to which I promptly received a quote. I mentioned that I would like to purchase the wheel with my FirstAuto card, to which I was told that I needed to book in my vehicle if I wanted to follow the FirstAuto route. Now here is where everything just went south. Since Friday the 23rd I struggled to get in touch with the person who the parts department directed me to. Every time I phoned this person would not be available, I would leave my name and number but never received a call back. I then yesterday, 27th of July 2021 (all the while driving without a spare wheel) sent an email and copied every man and his dog to which I got a response and a call back. I then continued to book my car in for a spare wheel purchase today the 28th of July at about 07:35. The entire working day basically goes passed and I hear nothing from Ford; I then decided at 15:30 to phone and enquire about the status of my vehicle, only to hear that they do not have the spare wheel in stock and that they can only order the spare wheel after authorisation is given by FirstAuto who they have not requested the authorisation yet. I then continued (very displeased in the level of communication and service I have been receiving since last week) to request that I wanted to speak to the service manager or dealer principle, only to hear that no one is available to talk to me because of them being in an internal meeting. So much of customer satisfaction. I at this point do not know when I will be getting my car nor do I know how I will be getting home tonight as no one has phoned me to clarify the matter.