Walking Home?

When I tried to book a service for my car with Barloworld Alberton I was told due to Covid the policy of Ford South Africa is that they no longer offer a shuttle service. Fair enough not wanting to put four strangers in a car together. No attempt however was made to provide alternative arrangements or suggestions. Surely if you are servicing a customers car you realise they have no transport? At least try to be helpful rather than simply stating that it is company policy and making it the customer's problem. A good service attitude could have included: try to sound a little more sympathetic rather than sounding like it isn't our problem; offer suggestions for alternative arrangements,even if it is simply the contact details of the local Uber service etc.

Unfortunately my car is still under warranty so I am stuck with servicing with Ford. Rest assured however, as soon as possible I will go somewhere else.