Ford Alberton Redruth Terrible service

I have received the most appalling service at Ford in Alberton, after 4 years of servicing my car there, this has to be the worst. I booked my car in for service and was told to bring it in n the 30th of July 2020. I did, got there at 7:30am. I was called during the day to pick it up. On friday the 3rd of July i went to go fill up my tank and was told by the petrol attendant that that was no water in the engine, I asked him how because the car just came back from service, he asked me to take pictures toi show them . I tried to call on saturday the 4th but no luck. Took a taxi to work on monday, called and explained, i was told to bring my car in on tuesday. i did. I told the gentleman i spoke to Lecinda and he told me there was no record of my car being booked but said he will get her to call me back. i waited the whole day. decided to call at 3pm. she told me the car had rat damage, i asked her how and why was it not noticed when i brought my car in on the 30th. she then told me it will cost me R6780. 00 to fix the car. I told her i do not have that kind of my money so i will come fetch the car later, she told me i will have to pay R1000.00 for the diagnosis. I refused. I then sent her an email to proceedwith fixing thye car as io had no choice. she did not reply. i called in i was told she was busy. i called her again Linda told me she sent her an email to call me back. I called her on thursday she told me there were parts they had to order. She then called me friday evening to tell me I can come pick up the car, I advised her i will come through on saturday, asked what time they closed she said 1pm. I got there saturday just after 12pm and it was closed, no phone call, no text, no communication. Its now monday the 13th of July, still nothing from Linda