OL
Oscar L
1 reviews | Active since Nov 2021
28 Nov 2021, 20:11
Worst online shopping experience.
[Order #403141] (2021-11-25)
This has got to be the worst online shopping experience ever, whereas it's supposed to be the opposite. Bought and paid for two items on the 25th, upon making card payment the page gave me "Bad gateway" error, money went off from my account, no feedback or acknowledgement of payment received. No link or whatsoever to track my order. Their page is always down when trying to log in. If by Thursday I haven't received my order I'll need a refund as I'll have no use for the shoes, my son has to wear them on the 4th December.
Helpful (0)
Replies (2)0
Replies (2)
Footgear's replyOfficial
30 Nov 2021, 12:28Hi Oscar,
We apologize for the inconvenience caused.
We have been notified that our Online team has gotten in touch with you and also provided you with an update on your order.
Please let us know let us know if there is anything else that we can assist you with.
Regards,
Footgear Team
We apologize for the inconvenience caused.
We have been notified that our Online team has gotten in touch with you and also provided you with an update on your order.
Please let us know let us know if there is anything else that we can assist you with.
Regards,
Footgear Team
Footgear's reply30 Nov 2021, 12:28
Official
Hi Oscar,
We apologize for the inconvenience caused.
We have been notified that our Online team has gotten in touch with you and also provided you with an update on your order.
Please let us know let us know if there is anything else that we can assist you with.
Regards,
Footgear Team
We apologize for the inconvenience caused.
We have been notified that our Online team has gotten in touch with you and also provided you with an update on your order.
Please let us know let us know if there is anything else that we can assist you with.
Regards,
Footgear Team
OL
Oscar L's updateReviewer Update
02 Dec 2021, 16:24Yes I received a call on Tuesday, the consultant advised my order was being dispatched to your courier and I will receive an sms worth a link to track the order, it's Thursday already I haven't got anything.
Your service is poor, Irregardless of the high volume of orders your'll received it shows there was no planning to begin with. The level of incompetence is too high, someone needs to get fired. Period.
Your service is poor, Irregardless of the high volume of orders your'll received it shows there was no planning to begin with. The level of incompetence is too high, someone needs to get fired. Period.
OL
Oscar L's update02 Dec 2021, 16:24
Reviewer Update
Yes I received a call on Tuesday, the consultant advised my order was being dispatched to your courier and I will receive an sms worth a link to track the order, it's Thursday already I haven't got anything.
Your service is poor, Irregardless of the high volume of orders your'll received it shows there was no planning to begin with. The level of incompetence is too high, someone needs to get fired. Period.
Your service is poor, Irregardless of the high volume of orders your'll received it shows there was no planning to begin with. The level of incompetence is too high, someone needs to get fired. Period.