TERRIBLE SERVICE

I bought a takkie at Promenade in mitchells plain the shoe was to small so I called and was told as long as I take it with slip I can change it anywhere. I took it to Access Park Footgear and was met with a arrogant manager, as i came in the store he stopped me said i never purchased the product there, I advised it was bought in mitchells plain and i want to change it, he said the box and the slip does not look like footgear and he will need to call to verify this like I was a damn ***** , I then showed him the slip says FOOTGEAR so what s the problem.... He said that i ever bought it from footgear and i must go back to where by bought it from, I refused an he said I bought the takkie from EDGARS ACTIVE.... I said no the shop is footgear he said it might have the name but the stock belongs to EDGARS ACTIVE and they cannot help me as they never merged their stock with footgear..... I said well that is your internal issues and has nothing to do with the client all i want is a bigger size in the same style of shoe..... He was unhelpful told me to go walk around in this big store that i don't know while he now has to figure out how he can solve this mystery ....... I said well i don't know the store find me a salesperson to assist and then he called a girl who never had a clue either UNHELPFUL i left the and was not assisted and I DO NOT WANT TO BE CALLED BY THIS MANAGER I WANT THE HEAD OFFICE TO DEAL WITH THIS *********** PERSON THEY EMPLOYED AND A MANAGER WITH NO PROBLEM SOLVING S****S AND CANNOT THINK OUTSIDE THE BOX I WANT SERVICE