Terrible customer service!!

Absolutely the worst customer service I have ever experienced in any country! Part of being a great company, and a great manager, is being flexible. Any well serving, educated person knows this. The company manager, Petra, actually laughed and said it was my problem I didn’t read the tiny fine print while ordering shoes online from them. I ordered 2 pairs of Birkenstock school shoes, they were lovely shoes but unfortunately the wrong sizes. I would have gladly exchanged but couldn’t, as there was no stock. I was informed, as it was a change of mind purchase (the wrong size isn’t exactly a change of mind), that I was not entitled to a refund. The problem was there wasn’t other shoes that I could exchange them for unless I wanted to pay an additional $171 ( $342 on top of the $158 I already paid) per pair for the only other children's Birkenstock’s that would suit school needs. Not wanting to pay $500 dollars for 2 pairs of school shoes for a 9 and a 6 year old, that would likely not even last a year, I left the store. I am honestly so appalled at how they responded and handled the situation. It’s disgusting and I will absolutely never buy anything from footgear again. I will also be sure to tell every person I know my experience and what to expect from this company. As an expat living in a foreign country you don’t know what to expect, so I have been working on a welcome to Brisbane guide for expats and will be sure to share this experience in the guide as well as with everyone I can.