STRONG ACCUSATION FOOTGEAR

My Family and I had an incident at footgear mall @ carnival on the 28/02/2021 we were browsing and wanted to purchase a all star sneaker for my daughter but decided not to take it the sneaker was left on the shelve and we walked out, 1 of the employees came running out of the store accusing us of *****ing "did we leave the sneaker he cant find it" the mall was full and this was very embaressing being stopped in the centre of the walk path being accused of *****ing ,we told him that we left the sneaker on the shelf he was still not satisfied I showed him the trolley that there was nothing inside he was still not satisfied he stood there and he was certain that we took it without paying we had to go back to the store where my wife showed him where the sneaker was on the shelf ,we requested for the store managers numbers to report this embaressing moment in front of my children "false accusation" "defamation of character" we were given Caroline Mailula numbers the area manager who was all concerned about this situation and said she will ensure something gets done I had sent a mail as per her request with no response to anything over email or WhatsApp up until I sent a message asking whats happening and if she accepts such behavior because she did not get back to me, this matter then was escalated further to her boss and she responded over messages stating the employee did receive disiplanary action but this was not true when her manager called the details that he had and he confirmed over phone that there was no proof of any action taken I am still awaiting progress on this complaint and will be taking it further

THIS WAS UNCALLED FOR INSISTING THAT WE ARE ********* IN FRONT OF MY KIDS WHAT KIND OF AN EXAMPLE WOULD I BE SETTING IF I DID SUCH THINGS!!!