Speed point saga

Footgear westgate

I went to footgear on the 11 January 2024, got something I liked unfortunately they don’t take American xpres. I then opted for scan to pay as I didn’t have my other card. The manager said the transaction doesn’t appear on their side but money has been debited on my account. She then said maybe the money will be reversed as it doesn’t appear on their system but she’ll keep me updated as she need to check with head office. What ****es me off is that she’s not communicating not unless I ask what’s happening. Make me understand your process coz money is gone and still didn’t get the product that I have purchased