Refusal to exchange shoes or refund

DO NOT BUY FROM FOOTGEAR....

I am very disappointed by the service I got from one guy at Foot Gear in Dobsonville Soweto today.I bought shoes for my kids only to find out the one size does not fit my son.I went to Dobsonville to request an exchange or rather a refund if they didn't have the merchandise I was looking for.The shoes were bought in Hillbrow 2 days ago and to my shock although I had the invoice and everything being in order I was told that I can only change the shoes at Westgate,I fail to understand why a company that deals with the same thing would send me somewhere else.

If they refuse to change shoes or rather refund because they need to meet store targets they need to think again.The bald dark guy was very rude and didn't offer assistance.If you work with people you need to be professional and mind what you say as you don't know who you are dealing with.I am now stuck with shoes that my son can't even go to holidays with because one person does not know what customer retention means.