Refund and Pathetic Customer Service

I very irate after i have placed an order on 27 of November and sent several emails about my order .Your service is pathetic today i received a call that you doing refunds and again I must wait 3 days depending on the bank I'm using .My child didn't have any sneakers to wear yesterday .Let me tell you I'm not waiting 3 days for my money you are you going to pay it now .The 600 voucher also you will send it I'm leaving Cape town today i am not going to wait for batch of emails to be sent out .I paid for those sneakers i didn't buy it with a batch of people what kind of pathetic customer service is this I can see you want me to deal with footgear .