FV
Farhana V
1 reviews | Active since May 2021
30 Nov 2021, 13:21
Poor service for online orders
Good day. I placed an online order on 27/11/21. I have received no feedback on the status of my order, no response to my emails and nobody answers the phones. Can someone please advise on what is going on.
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Footgear's replyOfficial
30 Nov 2021, 14:51Hi Farhana,
We apologize for the trouble that you have been experiencing in reaching us.
We currently experiencing high call and email volumes.
We have checked with our Online team ,we have received your order and it is currently in the processing que.
Once your order has been completed and ready for shipment you will receive an email with an invoice of your order.
Once your order has been dispatched you will receive a SMS with a tracking number from our courier partner.
Please let us know if there is anything else we can assist with.
Regards,
Footgear Team
We apologize for the trouble that you have been experiencing in reaching us.
We currently experiencing high call and email volumes.
We have checked with our Online team ,we have received your order and it is currently in the processing que.
Once your order has been completed and ready for shipment you will receive an email with an invoice of your order.
Once your order has been dispatched you will receive a SMS with a tracking number from our courier partner.
Please let us know if there is anything else we can assist with.
Regards,
Footgear Team
Footgear's reply30 Nov 2021, 14:51
Official
Hi Farhana,
We apologize for the trouble that you have been experiencing in reaching us.
We currently experiencing high call and email volumes.
We have checked with our Online team ,we have received your order and it is currently in the processing que.
Once your order has been completed and ready for shipment you will receive an email with an invoice of your order.
Once your order has been dispatched you will receive a SMS with a tracking number from our courier partner.
Please let us know if there is anything else we can assist with.
Regards,
Footgear Team
We apologize for the trouble that you have been experiencing in reaching us.
We currently experiencing high call and email volumes.
We have checked with our Online team ,we have received your order and it is currently in the processing que.
Once your order has been completed and ready for shipment you will receive an email with an invoice of your order.
Once your order has been dispatched you will receive a SMS with a tracking number from our courier partner.
Please let us know if there is anything else we can assist with.
Regards,
Footgear Team