Poor service

I placed an order and paid for it. Tried to get through to the online sales department woth no success. EVENTUALLY they email me back, telling me that orders made during the blacl friday period has a turnaround of TEN TO FOURTEEN DAYS! COME ON!!! They should jave said so when the order was placed. Never ever did o have to wait that long for online purchases, doesnt matter when it was made. This is unacceptable. Normal orders take 5 to 7 days. Why is black friday any different.