Pathetic service from Footgear Willowbridge

Such a bad experience at Footgear Willowbridge. My wife and I went there and they had a combo that said 2 pairs of Levis for R500. We thought not bad and asked for particular colors and sizes, they didn't have any of the sizes in the colors we wanted. They only had one pair of blue shoes in her size at the back but they were a defective pair of shoes so we declined.

Afterwards they checked on their systems and found the red color shoe my wife wanted and said they had to get it from another store and would phone us.

They phoned 2 days later saying they couldn't get the red colored shoe (after saying they found it on their system) but have a blue one in her size. We weren't too happy but said ok. I went to go pick it up and the lady tells me, that the promo ended yesterday so I would have to pay full price for the shoes. No one informed me the promo was ending before they could get the shoes to us or if we had to order it from another store that we would have to pay full price.

The lady phoned her area manager and the lady simply said no they can't give it to me at the promo price.

Such poor service and bad communication by a store. It really put us off and won't be going back there at all, they very unprofessional.