Pathetic service

I received my online order from 05 May 2020 on 22 May 2020. What makes this a really bad experience is that I was trying to track the package and wanted help and could not get the needed help.

Yesterday 21 May 2020 I finally came through to the courier services call line and they told me that there was no area code on my parcel. No one notified me of this or anything.

Now I finally got my shoes but would like a smaller size, wondering if that will also take another three weeks...