Order never received

I placed an order on the 24/11/2021. Order Number (402076)

I also did another online purchase later on the 24/11/2021 and my order was delivered to me on the 30/11/2021. On the 25/11/2021I received an SMS from Dawn Wing stating that my order(402076) has been received by them. I waited a few days and no order was delivered, I then phoned Dawn Wing to find out the status of my package and was told that my package was not picked up as Footgear did not have the package ready.

I have sent out two emails to *** regarding my order no 402076 on the 29/11/2021 and 30/11/2021 and have gotten no response till today. I even made numerous calls on the from the 29/11/2021 till 08/12/2021.Initially I was told on the 29/11/2021 that I would receive a call back and my order was going to be tracked, I did not received a call back. On 02/12/2021 I was told that my order was being shipped from Cape Town.

On the 04/12/2021 and 04:18 am I received 9 emails from Footgear stating my order is now completed. I have still not received my order.

On the 08/12/2021 I made a call to the head office to ask about my order, I was told that they would track the order and call me back, once again I did not get a call back and called the head office back after 5 hours and was then told that head office can not help me and I was transferred to the online sales which I never get a response from.

I have asked for a managers number or email address and was told that I can not be given that but a manager would contact me. Still have got no response from footgear.