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Ashvir S

1 reviews | Active since Nov 2021

30 Nov 2021, 08:36

No tracking... No delivery

I purchased 2 items on the 26th November up till today the 30th of November I have not received any updates on the items and I have not received any tracking number for the delivery. This is ridiculous as all other sites update you daily and provide you with all the necessary information for your order.

I need my order by Thursday as I will be leaving on holiday that's why I bought these items.

I am prepared to collect the items at one of your stores in Randburg although I shouldn't have to.

Can someone please contact me as it looks like there is no employees that ever help or answer your requests as a customer.

0
Replies (3)
Footgear
Footgear's reply30 Nov 2021, 10:38
Official
Hi Ashvir, 

We apologize for the delayed response from our team regarding your order. 

We have received your order that was placed on 26 November.

Your order is currently in the processing stage. 
 Once your order has been completed you will receive an email from our online sales team with your invoice.
Once your order has been dispatched you will receive a SMS with a tracking number from our courier partner, Dawn Wing, the delivery will take place Monday – Friday 08:00 – 17:00.
Once your order has been completed you will receive an email from our online sales team with your invoice. 
We currently do not offer a click and collection option, to collect items purchased online, in store. 
Regards,
Footgear Team 

AS
Ashvir S's update30 Nov 2021, 12:36
Reviewer Update
Hi
I understand your process... I don't agree with it being so slow.... So may I just ask that my order be prioritized to be delivered by this Thursday, as I mentioned previously I am leaving on holiday this Friday.
Footgear
Footgear's reply01 Dec 2021, 11:14
Official
Hi Ashvir, 

Due to the high volume of orders that our courier partner is expecting during the Black Friday period, we extended our delivery times to 10-14 business days. Your order may arrive sooner than 10-14 business days.

 We have indicated this on our terms and conditions which can be viewed here: https://www.footgear.co.za/customer-care/general-terms-and-conditions/ 



Regards,
Footgear Team