HP
Hendrick P
1 reviews | Active since Oct 2023
24 Dec 2025, 19:37
Legal ****mers FootGear 2 save R600
Caution to does buy with virtual cards, as this companies refund process is by far the worst as when you return an item you will have to insert a physical card and that when your money and your returned item will be gone. Trying to call their customer care call centre is pointless same as send an email for assistance.
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Footgear's replyOfficial
29 Dec 2025, 08:34Good day Hendrick,
Thank you for taking the time to share your feedback with us. Please accept our sincere apologies for the frustration and inconvenience you experienced regarding our refund process. We understand how disappointing this situation has been, particularly when attempting to obtain assistance through our customer care channels.
We regret that the process did not meet your expectations, and we acknowledge your concerns regarding refunds processed through virtual cards. This is not the experience we want our customers to have.
Please be assured that your feedback has been noted and we are currently looking into this matter to better understand what occurred and how we can improve our processes and communication going forward.
We appreciate you bringing this to our attention and thank you for your patience while we review this issue.
Kind regards,
Footgear Customer Care
Thank you for taking the time to share your feedback with us. Please accept our sincere apologies for the frustration and inconvenience you experienced regarding our refund process. We understand how disappointing this situation has been, particularly when attempting to obtain assistance through our customer care channels.
We regret that the process did not meet your expectations, and we acknowledge your concerns regarding refunds processed through virtual cards. This is not the experience we want our customers to have.
Please be assured that your feedback has been noted and we are currently looking into this matter to better understand what occurred and how we can improve our processes and communication going forward.
We appreciate you bringing this to our attention and thank you for your patience while we review this issue.
Kind regards,
Footgear Customer Care
Footgear's reply29 Dec 2025, 08:34
Official
Good day Hendrick,
Thank you for taking the time to share your feedback with us. Please accept our sincere apologies for the frustration and inconvenience you experienced regarding our refund process. We understand how disappointing this situation has been, particularly when attempting to obtain assistance through our customer care channels.
We regret that the process did not meet your expectations, and we acknowledge your concerns regarding refunds processed through virtual cards. This is not the experience we want our customers to have.
Please be assured that your feedback has been noted and we are currently looking into this matter to better understand what occurred and how we can improve our processes and communication going forward.
We appreciate you bringing this to our attention and thank you for your patience while we review this issue.
Kind regards,
Footgear Customer Care
Thank you for taking the time to share your feedback with us. Please accept our sincere apologies for the frustration and inconvenience you experienced regarding our refund process. We understand how disappointing this situation has been, particularly when attempting to obtain assistance through our customer care channels.
We regret that the process did not meet your expectations, and we acknowledge your concerns regarding refunds processed through virtual cards. This is not the experience we want our customers to have.
Please be assured that your feedback has been noted and we are currently looking into this matter to better understand what occurred and how we can improve our processes and communication going forward.
We appreciate you bringing this to our attention and thank you for your patience while we review this issue.
Kind regards,
Footgear Customer Care