KC
KINGSLEY C
1 reviews | Active since Jan 2021
22 Dec 2022, 12:47
I bought something t...
I bought something today 22/12/2022 using online so they responded that i will receive the order on 4th of January 2023 then I called them in to say they must cancel the order they told me I will receive my money after 14 working days and I need that money so I can buy sneaker for my son before 31st of December the service from the online lady was not nice at all
Helpful (0)
Replies (1)0
Replies (1)
Footgear's replyOfficial
04 Jan 2023, 14:25Hello good day,
I hope you are well.
Apologies for this.
The third-party courier company does not operate weekends and public holidays. If you exclude all the public holidays and weekends since your purchase date it is still within the delivery period. Also note that when you made the purchase you also agreed to the terms and conditions which is clearly stipulated on the website. Any orders that were placed from the 18th of December can expect delays, mainly due to festive period, the courier operation times and the high volumes of orders.
One of our agents will be in touch to provide you with the necessary feedback on your order.
Kind regards,
Footgear Customer Care
I hope you are well.
Apologies for this.
The third-party courier company does not operate weekends and public holidays. If you exclude all the public holidays and weekends since your purchase date it is still within the delivery period. Also note that when you made the purchase you also agreed to the terms and conditions which is clearly stipulated on the website. Any orders that were placed from the 18th of December can expect delays, mainly due to festive period, the courier operation times and the high volumes of orders.
One of our agents will be in touch to provide you with the necessary feedback on your order.
Kind regards,
Footgear Customer Care
Footgear's reply04 Jan 2023, 14:25
Official
Hello good day,
I hope you are well.
Apologies for this.
The third-party courier company does not operate weekends and public holidays. If you exclude all the public holidays and weekends since your purchase date it is still within the delivery period. Also note that when you made the purchase you also agreed to the terms and conditions which is clearly stipulated on the website. Any orders that were placed from the 18th of December can expect delays, mainly due to festive period, the courier operation times and the high volumes of orders.
One of our agents will be in touch to provide you with the necessary feedback on your order.
Kind regards,
Footgear Customer Care
I hope you are well.
Apologies for this.
The third-party courier company does not operate weekends and public holidays. If you exclude all the public holidays and weekends since your purchase date it is still within the delivery period. Also note that when you made the purchase you also agreed to the terms and conditions which is clearly stipulated on the website. Any orders that were placed from the 18th of December can expect delays, mainly due to festive period, the courier operation times and the high volumes of orders.
One of our agents will be in touch to provide you with the necessary feedback on your order.
Kind regards,
Footgear Customer Care