Frustrating and poor service from footgear

I have purchased sneakers online on the 11th of January and when they did arrive, both came smashed and looked like they were returns. I then took them to the Crescent branch that same week only to be told that the branch cannot refund me as they did not have cash on the premises so the manager (Nqobile) took down my number and said she will call me in a few days when she has funds available but still no call. I decide to go back into the branch the next weekend and it was the same story. I was so fed up with them that I decided to give my fiancé the shoes so that he could get them refunded at the plaza branch in phoenix but still there was no funds. I am now nearing the 11th of February and still battling to get these refunded. It has just been time consuming and costly to keep running around just to get my money back. i have received such poor service from footgear and will never purchase from them ever again.