1 reviews | Active since Apr 2014
Footgear SOUTHGATE UNPROFESSIONAL AND DISGUSTING SERVICE.
Thee Most UNPROFESSIONAL, DISGUSTING, DISRESPECTFUL AND UNCOMFORTABLE Customer satisfaction I have ever experienced.
I walked to Footgear for the very first time and I was assisting by a male who was more ***ually interested in knowing personally about my details than making a sale #MXOLISI NYAMBULE. I have NEVER felt so uncomfortable. I had intended to purchase a R700/ R600 pair of sneakers that I loved but sadly I will NEVER walk into a Footgear where I would be assisted by a male employee because WOW.
@MXOLISI NYAMBULE FELT VERY COMFORTABLE...... to asking me questions that were Uncomfortable and giving me looks which where highly ***ual orientation, when I asked to his manager he would not let me and as I stepped out the store to go get my phone I asked the lady at the door to speak to his manager.
I escalated this manager to their regional by the name of #SELLO. Who told me he had no solution and he would be getting back to me on Monday as it is weekend!!!!!! *Sigh* They are in retail a business which operates 7 days a week. @SELLO felt it was ok to tell me a customer that he has to find witness first and all that ....... I am so defeated 😞. Why would I leave my house and lie about such.... anyway.
What got me more ****ED OFF was when I was having a conversation with the manager did @MXOLISI NYAMBULE spread the word to his colleagues mind you I was still in store VERY AND HIGHLY DEFENSIVE, that I am bring "UNREASONABLE AND OVERREACTING.
I have absolutely no words as to how this business is operating professionally. 1 star rating is alot for this UNACCEPTABLE SERVICE 😤.
Regards HIGHLY DISAPPOINTED
So after complain. I got contacted by 2 ladies who wanted to apologize on behalf of the company and for the unfortunate incident that occurred but then there was MR I DON'T GIVE A ****.... SELLO KHOALABANE
Now this guy is the So called Regional of some sort, I don't know. He comes here accussing me of lying and trying to get our African brother fired..... Lord restore my peace when he said that. I lost my Mabbles.
He bravely tells me CONFIDENTLY that I AM A ****. I was in so much disbelief. I excused My hearing ability. He repeatedly told me that whatever complain I had, had no truth to it. And all stuff that was on duty that day told him: the incident HAS NO TRUTH in it. He bluntly told me that I cannot be assisted as employees on duty said this NEVER OCCURED.
I can bet my liver, he's going to deny saying any of this again. I cannot believe what kind of a business this is, one that treats customers like this or it is #MALE EMPLOYEES that feel the need to make #FEMALE Customer be Oppressed and then resort to justifying thier actions.
I don't know who the **** this SELLO KHOALABANE thinks he is.
If Footgear is blooming in sales and does not want to grow in more clientele there is absolutely NO NEED to treat #FEMALE CLIENT like such. From the first incident I thought I would NEVER EVER shop at Footgear and obviously Word of mouth to my Family/Colleg and friends, until the 2 ladies called and apologized but now I am adamant that there is a recurring pattern behavior from store level staff to Management specifically male employee.
If you are a lady and plan on going into a Footgear outlet, #BE CAREFUL not to be assisted in a store where the Regional is #SELLO KHOALABANE. He will accuse you instead of finding a solution and resolving the poor shopping experience you had.
One complain at Footgear you still won't be heard and it's almost like a ****a shop where they DON'T CARE about Customer service satisfaction/ Experience. I wash my hands.
Not only am I disappointed but I am very broken and shocked by the level of DISRESPECT....
So after complain. I got contacted by 2 ladies who wanted to apologize on behalf of the company and for the unfortunate incident that occurred but then there was MR I DON'T GIVE A ****.... SELLO KHOALABANE
Now this guy is the So called Regional of some sort, I don't know. He comes here accussing me of lying and trying to get our African brother fired..... Lord restore my peace when he said that. I lost my Mabbles.
He bravely tells me CONFIDENTLY that I AM A ****. I was in so much disbelief. I excused My hearing ability. He repeatedly told me that whatever complain I had, had no truth to it. And all stuff that was on duty that day told him: the incident HAS NO TRUTH in it. He bluntly told me that I cannot be assisted as employees on duty said this NEVER OCCURED.
I can bet my liver, he's going to deny saying any of this again. I cannot believe what kind of a business this is, one that treats customers like this or it is #MALE EMPLOYEES that feel the need to make #FEMALE Customer be Oppressed and then resort to justifying thier actions.
I don't know who the **** this SELLO KHOALABANE thinks he is.
If Footgear is blooming in sales and does not want to grow in more clientele there is absolutely NO NEED to treat #FEMALE CLIENT like such. From the first incident I thought I would NEVER EVER shop at Footgear and obviously Word of mouth to my Family/Colleg and friends, until the 2 ladies called and apologized but now I am adamant that there is a recurring pattern behavior from store level staff to Management specifically male employee.
If you are a lady and plan on going into a Footgear outlet, #BE CAREFUL not to be assisted in a store where the Regional is #SELLO KHOALABANE. He will accuse you instead of finding a solution and resolving the poor shopping experience you had.
One complain at Footgear you still won't be heard and it's almost like a ****a shop where they DON'T CARE about Customer service satisfaction/ Experience. I wash my hands.
Not only am I disappointed but I am very broken and shocked by the level of DISRESPECT....