Footgear brilliant service

I purchased a pair of shoes at Footgear access park, Kenilworth early December 2020. In February of 2021 a certain logo became undone for no good reason. I tried using a drop of superglue but failed. To cut a long story short. After raising this with Footgear, i anticipated the whole thing going down a rabbit hole. Oh boy, was i surprised. Despite the difficult times we live in, i ended up being put in contact with a guy called Barry Sickle. problem resolved within 2 hours and i was offered a refund or an exchange. I am not saying this because of me getting a refund or exchange. but brilliant customer relationship management was app****. No arrogance, no quoting of internal company policies, nothing. SO Barry Sickle just earned him a Footgear client for life.