Footgear: Authorized double debit remains unresolved

I purchased from footgear on 6 September 2020 and 26 September 2020. I was debited for those amounts. On November 3, 2020 there was a transaction made to footgear for an amount of R799, 95. I did not make this purchase. After several calls to foot gear they made me aware that this has happened to several clients of the Springfield branch and will be rectified. Today is 7 November 2020 and an amount of R349, 95 was credited to my account when R799, 95 was supposed to be credited.

This is ********* and places a financial strain on people who are already struggling after the onset of the Coronavirus, increased fuel prices and an overall increase in living expenses. An unauthorized amount of money taken out of my account is the last thing that I needed, it is financially straining and stressful.