Damaged Shoe complaint

I'm writing to express my disappointment and frustration with a shoe I purchased from footgear the on 11th June 2025. The boots, has developed a babble on the sole after wearing it for a short period of time.

I took the shoe to Mall of the South where I purchased the boots , and the staff informed me that it's the first time they've encountered such an issue and that their warranty doesn't cover it. I find this response unsatisfactory, as I believe that a product should be durable enough to with stand normal use.

As the damage isn't a result of my fault or misuse, I expect a higher level of quality and durability from your products. I have emailed the customer service few days ago and I haven't received any response from them, added the shoe brand (Mason) as well on the email and they haven't responded.