Compensation from footgear

On the second of January I went to footgear at kwaggafontein mall MP like the service that I receive there was totally terrible from the so called manager Nature masango like they forgot to remove a tag on my son’a sneaker that he was suppose to wear on the 31st but bcz of the tag I couldn’t and I had to go to other shop to buy something for my son to wear so I had to revisit my budget bcz of footgear and when I go the nature gave me attitude telling me that I can go anywher and it’s not even his fault so I must just take it up can I please be compensated for being mistreated and again nature must be removed as a manager how can you put someone’s like that who doesn’t respect customer?like what the **** was that I need him to be dealt with like I need to see that