Common customer service

I bought two pairs of shoes at this branch and less than a month later one pair of shoes are damaged due to poor workmanship. I just came from the shop trying to return it and they just didnt entertain anything without the proof of purchase even after I gave them the date and item number to search on the POS system. I know this is possible as I am also in retail and have never turned a customer away if there is certainly a way to help them. This is pitiful service and Footgear just lost an ardent client. Dont subject yourself to substandard customer service