NL
Ntombozuko L
1 reviews | Active since Oct 2025
27 Oct 2025, 10:26
Cancel laybuy
Last month I made a laybuy at footgear prominade michels plane Cape Town this Saturday I went to cancel the laybuy the first stuff member(male) said I can’t do that so I told him that let me exchange the shoe and take a cheaper one he said no so i looked for another person who works there she said I must come later on so I could not stay the whole day at the mall I had things to do. So my question is can I cancel the laybuy and get my money back because I’m tired of the ups downs
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Footgear's replyOfficial
29 Oct 2025, 08:22Dear Ntombozuko,
We sincerely apologize for the inconvenience and frustration you experienced at our Footgear Promenade store. We understand how disappointing this situation must have been for you.
Please be assured that your concern has been noted, and a team member will be contacting you shortly to assist you further regarding the cancellation of your lay-by and to discuss the next steps.
Thank you for your patience and understanding.
We sincerely apologize for the inconvenience and frustration you experienced at our Footgear Promenade store. We understand how disappointing this situation must have been for you.
Please be assured that your concern has been noted, and a team member will be contacting you shortly to assist you further regarding the cancellation of your lay-by and to discuss the next steps.
Thank you for your patience and understanding.
Footgear's reply29 Oct 2025, 08:22
Official
Dear Ntombozuko,
We sincerely apologize for the inconvenience and frustration you experienced at our Footgear Promenade store. We understand how disappointing this situation must have been for you.
Please be assured that your concern has been noted, and a team member will be contacting you shortly to assist you further regarding the cancellation of your lay-by and to discuss the next steps.
Thank you for your patience and understanding.
We sincerely apologize for the inconvenience and frustration you experienced at our Footgear Promenade store. We understand how disappointing this situation must have been for you.
Please be assured that your concern has been noted, and a team member will be contacting you shortly to assist you further regarding the cancellation of your lay-by and to discuss the next steps.
Thank you for your patience and understanding.