DP
Danelle P
1 reviews | Active since Jun 2021
17 Jun 2025, 15:18
Bad Service from Head Office - Mismatched pairs from stores
I have purchased a pair of Adidas Sneakers that had a factory fault and also mismatched pair from different batches. I have sent an email and they are not willing to find me a replacement pair and send it to my nearest store. Adidas is not a cheap brand and I cannot pay for mismatched sneakers with issues. It should not be my responsibility to phone from store to store to find a replacement. I am not willing to take another style and would rather take a refund. I can be contacted in the email submitted to your support.
Helpful (0)
Replies (2)0
Replies (2)
Footgear's replyOfficial
19 Jun 2025, 10:58Good day Danelle,
Thank you for bringing this matter to our attention and we’re sorry to hear about the unpleasant experience.
Thank you for bringing this matter to our attention and we’re sorry to hear about the unpleasant experience.
Our team advised that they’ve made contact with you and that the matter has been resolved.
Should you need any further assistance, please do not hesitate to contact us on ***.
Kind regards,
Footgear Customer Care
Kind regards,
Footgear Customer Care
Footgear's reply19 Jun 2025, 10:58
Official
Good day Danelle,
Thank you for bringing this matter to our attention and we’re sorry to hear about the unpleasant experience.
Thank you for bringing this matter to our attention and we’re sorry to hear about the unpleasant experience.
Our team advised that they’ve made contact with you and that the matter has been resolved.
Should you need any further assistance, please do not hesitate to contact us on ***.
Kind regards,
Footgear Customer Care
Kind regards,
Footgear Customer Care
DP
Danelle P's updateReviewer Update
19 Jun 2025, 14:34Thank you Footgear for getting into contact with me. I found a matched pair. Although I had to track and trace a non shop soiled pair mysellf, my general experience with Footgear is good and I don't have any complaints, your quality is also good. From my side I would suggest you start looking at inter branch transfers as this could greatly improve on customer's experience.
DP
Danelle P's update19 Jun 2025, 14:34
Reviewer Update
Thank you Footgear for getting into contact with me. I found a matched pair. Although I had to track and trace a non shop soiled pair mysellf, my general experience with Footgear is good and I don't have any complaints, your quality is also good. From my side I would suggest you start looking at inter branch transfers as this could greatly improve on customer's experience.