AM
Anastacia M
1 reviews | Active since May 2017
18 Jan 2023, 10:39
bad service by footgear at large
I bought tekkies for my father on the 24.12.20222 in one of the franchise in centurion and he didn't like them for some reason. I tried returning them back in Pretoria CBD from the 03rd 0f January till yesterday on the 17.01.2023 and no store wanted to refund me since then. I then decided to say I'm no longer taking them with me as I have been running around with the since the 03rd with no help. O ne of the store manager in PTA CBD said he will then take back te shoes and will call me back in the afternoon to come and collect the money back, till now I have not received any call from them and I'M left with the receipt with me and still waiting for a call
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Footgear's replyOfficial
18 Jan 2023, 16:00Hello good day Anastacia
I trust you are well.
Sincerest apologies for your bad ongoing experience that you are having with our Footgear stores in that specific region.
They are under no obligation to deny you the refund.
I will be using your information you have provided to create a ticket for your concern regarding your refund and one of dedicated Customer Care agents will ensure that this matter is resolved with the utmost urgency.
Kind regards,
Footgear Customer Care
I trust you are well.
Sincerest apologies for your bad ongoing experience that you are having with our Footgear stores in that specific region.
They are under no obligation to deny you the refund.
I will be using your information you have provided to create a ticket for your concern regarding your refund and one of dedicated Customer Care agents will ensure that this matter is resolved with the utmost urgency.
Kind regards,
Footgear Customer Care
Footgear's reply18 Jan 2023, 16:00
Official
Hello good day Anastacia
I trust you are well.
Sincerest apologies for your bad ongoing experience that you are having with our Footgear stores in that specific region.
They are under no obligation to deny you the refund.
I will be using your information you have provided to create a ticket for your concern regarding your refund and one of dedicated Customer Care agents will ensure that this matter is resolved with the utmost urgency.
Kind regards,
Footgear Customer Care
I trust you are well.
Sincerest apologies for your bad ongoing experience that you are having with our Footgear stores in that specific region.
They are under no obligation to deny you the refund.
I will be using your information you have provided to create a ticket for your concern regarding your refund and one of dedicated Customer Care agents will ensure that this matter is resolved with the utmost urgency.
Kind regards,
Footgear Customer Care