bad service

<p>purchase pair of boots on the 30/05 on laybay.items was faulty went for an exchange on July got second pair, item was faulty again ,now i no longer hade the proof of purchase or the exchange receipt .went to my bank to go and print bank statement to check the date of purchase,i did so now the say they cant find the date for the second exchange so i cant have the full refund i have to take something els for that money which i dont want to !.firstly the manager was not freindly at all didnt give me any advice as to what can i do regard to this i was the one who sugest that i will go and print the statement went to the store so many time but still i want helped .most irattating this is this is a second pair go fualty within 6 months of purchase <clearly they shoes are not good quilty as they expenseve>:( not vert happy at all!!!!!!! </p>