LM
Lufuno M
1 reviews | Active since Feb 2018
12 May 2023, 18:08
Bad customer service Foot Gear Southgate
I recieved a very bad attitude from the customer service attendant at foot Gear Southgate. His name is Mahlatse Rachele... I wanted to speak to his manager and Lerato spoke to me and they told me their manager Mavis is not available. Lerato said she is a shop assistant and yet couldn't even tell Mahlatse to apologize as he was wrong, instead he kept backchatting at me. The was a New balance sneaker that I was interested in but because of the bad attitude and service that I recieved. I didn't buy the sneaker anymore. Bad bad bad service
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Footgear's replyOfficial
13 May 2023, 11:14Hi Lufuno,
We would like to apologise for this unfortunate experience.
Please be advised that we have escalated the matter to our sales department who will ensure that this matter will be resolved.
You will be contacted within 48 hours, which means early next week the team will get in touch with you as they do not operate on weekends at head office.
Once again, we apologize on behalf of the business.
Kind Regards,
Footgear Customer Care
Footgear's reply13 May 2023, 11:14
Official
Hi Lufuno,
We would like to apologise for this unfortunate experience.
Please be advised that we have escalated the matter to our sales department who will ensure that this matter will be resolved.
You will be contacted within 48 hours, which means early next week the team will get in touch with you as they do not operate on weekends at head office.
Once again, we apologize on behalf of the business.
Kind Regards,
Footgear Customer Care